Docs / Account & Billing / Managing Your Account

Account & Billing

Last updated: January 2026 • 5 min read

Manage your SiteData subscription, payment methods, and account settings from your dashboard.

Plan Comparison

SiteData offers plans for businesses of all sizes:

Feature Basic Pro Enterprise
Page Views/Month 10,000 100,000 Unlimited
Websites 1 5 Unlimited
Data Retention 30 days 1 year 2 years
Custom Events - Yes Yes
Heatmaps - Yes Yes
Funnels - Yes Yes
Predictive Analytics - Basic Full
Team Members 1 5 Unlimited
Support Email Priority Email Dedicated

View current pricing at sitedata.net/pricing.

Managing Your Subscription

Upgrading Your Plan

  1. Go to Settings → Billing
  2. Click Change Plan
  3. Select your new plan
  4. Confirm the upgrade

Upgrades take effect immediately. You'll be charged a prorated amount for the remainder of your billing period.

Downgrading Your Plan

Downgrades take effect at the end of your current billing period. Your data will be retained according to the new plan's limits.

Note: When downgrading, features specific to higher plans will become unavailable. Your historical data will be preserved but may not be accessible until you upgrade again.

Canceling Your Subscription

  1. Go to Settings → Billing
  2. Click Cancel Subscription
  3. Confirm cancellation

Your account will remain active until the end of your billing period. You can reactivate anytime.

Payment Methods

Accepted Payment Methods

  • Credit/Debit Cards (Visa, Mastercard, American Express)
  • PayPal
  • Bank transfer (Enterprise only)

Updating Payment Method

  1. Go to Settings → Billing
  2. Click Payment Methods
  3. Add a new card or update existing
  4. Set as default if needed

Billing Cycles

Choose from three billing options:

  • Monthly - Billed every month, cancel anytime
  • Annual - Billed yearly, save 15-20%
  • 3-Year - Billed every 3 years, maximum savings

Invoices & Receipts

Viewing Invoices

  1. Go to Settings → Billing
  2. Click Billing History
  3. Download PDF invoices for any payment

Invoice Details

Each invoice includes:

  • Invoice number and date
  • Service period covered
  • Plan details and amount
  • Payment method used
  • Your billing information
Need a Custom Invoice? Enterprise customers can request invoices with custom details, PO numbers, or alternative billing addresses. Contact support.

Account Settings

Profile Settings

  • Name - Update your display name
  • Email - Change your login email
  • Password - Update your password
  • Timezone - Set your local timezone

Website Settings

  • Add or remove tracked websites
  • View and copy tracking IDs
  • Configure site-specific settings

Notifications

Control email notifications for:

  • Weekly analytics summaries
  • Traffic alerts (spikes or drops)
  • Billing reminders
  • Product updates

Deleting Your Account

To permanently delete your account:

  1. Cancel your subscription first
  2. Go to Settings → Account
  3. Click Delete Account
  4. Confirm deletion
Warning: Account deletion is permanent. All your data will be permanently removed and cannot be recovered.